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Archived from groups: microsoft.public.windowsxp.basics (More info?)
Hello to all,
My first post here, hope I have correct group.
My friend had to re-instal a Hewlett Packard printer, problems are
the only thing he encountered.
He has had numerous emails with HP but no solution, hope someone here can
help.
Each time he goes through the wizard he gets 7/8's of the way through it
when it asks for USBSCAN.SYS file, and when he points it to where it is, he
gets this message:::
** THE SOFTWARE YOU ARE INSTALLING FOR THE
>> HARDWARE
>> HP PSC 1310 SERIES HAS NOT PASSED WINDOWS LOGO TESTING COMPATIBLY WITH
>> WINDOWS XP, CONTINUING YOUR INSTALLATION OF THIS SOFTWARE MAY IMPAIR
>> OR
>> DESTABILIZE THE CORRECT OPERATION OF YOUR SYSTEM EITHER IMMEDIATELY OR
>> IN
>> THE FUTURE, and two buttons under that message
>> Button 1 { continue anyway) or Button 2 { stop installation} so I
>> pressed
>> continue.
>> 4. File Needed came up again so I loaded it from C:\windows \drive
>> 5. Found New Hardware wizard :- cannot install this hardware there was
>> a
>>
>> problem installing this hardware, hppsc 1310 series. WHY
**********************
Some of the above is his text either to me or to HPs help people.
Here is another thing also, he borrowed a canon printer and installed it;
it fired up and printed with no problems....... could his printer have a
problem?
It does seem unlikely as all he did was uninstal it then re-instal it.
Has anyone ever heard of a connection between the above needed file and the
WINDOWS LOGO?
At the moment, HP are telling him all sorts of things like 'download service
pack 1',
but he already has Pack2.
Truely hope you guys can help as he is 400 miles away and doesnt capiche
N/G's at all.
Many thanks for reply,
regards Jane
Hello to all,
My first post here, hope I have correct group.
My friend had to re-instal a Hewlett Packard printer, problems are
the only thing he encountered.
He has had numerous emails with HP but no solution, hope someone here can
help.
Each time he goes through the wizard he gets 7/8's of the way through it
when it asks for USBSCAN.SYS file, and when he points it to where it is, he
gets this message:::
** THE SOFTWARE YOU ARE INSTALLING FOR THE
>> HARDWARE
>> HP PSC 1310 SERIES HAS NOT PASSED WINDOWS LOGO TESTING COMPATIBLY WITH
>> WINDOWS XP, CONTINUING YOUR INSTALLATION OF THIS SOFTWARE MAY IMPAIR
>> OR
>> DESTABILIZE THE CORRECT OPERATION OF YOUR SYSTEM EITHER IMMEDIATELY OR
>> IN
>> THE FUTURE, and two buttons under that message
>> Button 1 { continue anyway) or Button 2 { stop installation} so I
>> pressed
>> continue.
>> 4. File Needed came up again so I loaded it from C:\windows \drive
>> 5. Found New Hardware wizard :- cannot install this hardware there was
>> a
>>
>> problem installing this hardware, hppsc 1310 series. WHY
**********************
Some of the above is his text either to me or to HPs help people.
Here is another thing also, he borrowed a canon printer and installed it;
it fired up and printed with no problems....... could his printer have a
problem?
It does seem unlikely as all he did was uninstal it then re-instal it.
Has anyone ever heard of a connection between the above needed file and the
WINDOWS LOGO?
At the moment, HP are telling him all sorts of things like 'download service
pack 1',
but he already has Pack2.
Truely hope you guys can help as he is 400 miles away and doesnt capiche
N/G's at all.
Many thanks for reply,
regards Jane