ATI Confirms 5700, 5800 Problems; Promises Fix
AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.
Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.
When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.
Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.
"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."
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Jane McEntegart is a writer, editor, and marketing communications professional with 17 years of experience in the technology industry. She has written about a wide range of technology topics, including smartphones, tablets, and game consoles. Her articles have been published in Tom's Guide, Tom's Hardware, MobileSyrup, and Edge Up.
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jennyh No worse than Nvidia's last patch issue, which was also hotfixed. Of course there wasn't even 1/10th the drama with that one.Reply
Then again Nvidia is so irrelevent now nobody really cares. -
fatkid35 i just bought 2 5770's and installed a week ago. happened a few times, once when my 5 year old was playing purble place! had to laugh cause i was playing crysis a few hours earlier. crysis would work but purble place wouldn't?!!!WTF? did a clean driver install and has not reoccured....yet.Reply -
jrharbort Most people seemed to think it was caused by faulty hardware on the chip. I had a feeling it was either driver related, or caused by heat.Reply
Looks like one of my guesses is correct. -
omnimodis78 It's so annoying that companies are using the generic line that it's a "windows 7 limitation/issue" before they even test it to come up with that conclusion. Also, if AMD states that "only a small number" of their customers are experiencing this, then they must know the number, so instead of watering it down, why not give us the figure. What's a small number to them? 100, 1000, 5000? I mean sh*t happens but I think companies should be obligated to inform us.Reply -
requiemsallure idk if nvidia will stay irrelevent based on its fermi chipset im quite impressed, i will not get one but i have to say the architecture is quite impressive. they just need to fix the bugs X) but if it works i can say that it will work icredibly wellReply