Unlucky Amazon shopper orders DDR5 memory but gets DDR4 hidden under the heatspreader — RAM sold as new was a switcharoo

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(Image credit: Getty Images)

As prices for DDR5 RAM get ever higher and availability becomes ever scarcer, it's unfortunately no surprise that the number of corresponding scams increases. The latest story comes from an unlucky European shopper who got DDR4 sticks in DDR5 clothing.

The story in question comes from the shores of Reddit. User and enthusiast Leading-Growth-3861 (Growth) already owns a prebuilt PC, but he was rolling his own build for the first time. He chose a good time, as supplies for components are dwindling rapidly.

DDR5 stick swapped with DDR4

(Image credit: Reddit user Leading-Growth-8361)

Where it gets interesting is that, according to Growth, the RAM was not marked as second-hand or open-box, merely "Sold and Dispatched by Amazon," signaling that it was meant to be a fresh, new item. In turn, this seems to indicate that the replacement theft occurred somewhere along Amazon's supply chain, as Growth made no remarks about the main box the item(s) arrived in.

His tale thankfully has a reasonably happy ending, as Growth got a refund from Amazon (UK, presumably, given his mention of pounds). The e-tailer even went so far as to refund him more than he paid, since he originally paid "about £100 less than what it's currently priced."

This latest story is but one in a long line of scams involving DDR5 ever since the proverbial hyperinflation started. Not too long ago, a Spanish buyer got DDR2 modules with weights posing as DDR5, while another Reddit user ordered laptop memory and got his package stolen. It's a sad state of affairs that leads us to post this advice, but if you're ordering PC components, ensure you video the opening of the package so that you're protected against any potential surprises like this one.

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Bruno Ferreira
Contributor

Bruno Ferreira is a contributing writer for Tom's Hardware. He has decades of experience with PC hardware and assorted sundries, alongside a career as a developer. He's obsessed with detail and has a tendency to ramble on the topics he loves. When not doing that, he's usually playing games, or at live music shows and festivals.

  • dimar
    A few months ago, I ordered a Noctua CPU cooler, and received a used Core i5 older gen. CPU open box. At first I couldn't understand the reason for getting the CPU, then Amazon support said it was supposed to be the Noctua cooler based on the package info, and told me to return it, and got a refund. A little later, Amazon charged my CC again saying I didn't return the right item. Once I contacted support again explaining the issue, I got a proper refund. Amazon support hasn't failed me so far, but I do buy a lot.
    Reply
  • Gururu
    Can't trust Amazon at all anymore. Just got a Dell monitor from them missing pieces and with hairs and smudges inside. Sent it back same day bought Dell direct for same price. Ridiculous.
    Reply
  • CelicaGT
    Are people not using, or at least searching using Prime or the Prime filter? Never, ever, ever buy anything from shamazon if it isn't at least shipped by Amazon or better yet, Prime and sold/shipped by Amazon. An easy way to almost completely avoid situations like this or at least guarantee a seamless refund/replacement. The only times I had issues was with third party sellers shipping direct.
    Reply
  • Gururu
    CelicaGT said:
    Are people not using, or at least searching using Prime or the Prime filter? Never, ever, ever buy anything from shamazon if it isn't at least shipped by Amazon or better yet, Prime and sold/shipped by Amazon. An easy way to almost completely avoid situations like this or at least guarantee a seamless refund/replacement. The only times I had issues was with third party sellers shipping direct.
    Prime might afford a better experience, but that monitor I bought was 100% through Amazon and it wasn't listed as used or refurbished.
    Reply
  • CelicaGT
    Gururu said:
    Prime might afford a better experience, but that monitor I bought was 100% through Amazon and it wasn't listed as used or refurbished.
    Well notice how I said "almost"! Anyways, how was the return process? I got the wrong mainboard shipped when I built my AM4 system and they took it back with no questions asked. Money was refunded within minutes of the return package being scanned in at the Post and that's how I judge them. Mistakes can be made, but how well do they remedy them?

    (FWIW I use Amazon mainly because I live in a small, remote community. My options for hobby and electronics purchases are limited to zero locally. If I had local options, I wouldn't use them at all.)
    Reply
  • Notton
    Yeah, Prime is usually guaranteed no-fuss, but "ships from amazon" should be good enough protection.
    From the sounds of it, the thieves are looting shipments between supplier and amazon, or further upstream.
    Reply
  • Gururu
    CelicaGT said:
    Well notice how I said "almost"! Anyways, how was the return process? I got the wrong mainboard shipped when I built my AM4 system and they took it back with no questions asked. Money was refunded within minutes of the return package being scanned in at the Post and that's how I judge them. Mistakes can be made, but how well do they remedy them?

    (FWIW I use Amazon mainly because I live in a small, remote community. My options for hobby and electronics purchases are limited to zero locally. If I had local options, I wouldn't use them at all.)
    So far so good but no refund yet. When I originally asked for return it was because of the hairs and smudges. Then I noticed parts were missing when I looked at pictures on the Dell site (back IO cover, screws, etc.). So I canceled and resubmitted with new details because I was worried they would alter the refund because of the missing parts. They pay shipping and I just had to drive it to a local UPS. They say refund when they get it, so I hope it doesn't get lost. I'm supposed to get $265.
    Reply
  • Sluggotg
    Years ago, I ordered a latest set of 4 Commander Decks, (Magic the Gathering). They only sent me one. Looking at the reviews, they did the same thing to several hundred people. I had to reorder, (which was $40 more than when I first bought them) and send the single deck back. They did not even refund the deck I sent back and they refused to refund the other 3 decks that they never sent, (I lost about $300). Several years later they gave me a partial refund and sent me and email basically saying they were doing me a favor.

    This was sold and shipped by Amazon. I shy away from buying anything computer related from Amazon due to all the scams. I have been using Newegg for a very long time, (zero issues). I like a lot of things about Amazon, but they do rip people off sometimes.
    Reply
  • GeorgeLY
    This summer I ordered internal BlueRay drive got *correct* OEM box, but there was a cheaper slower *external* drive inside. Amazon exchanged it no problem, but it took awhile (more than a week) to receive correct replacement.
    Reply
  • A Stoner
    dimar said:
    A few months ago, I ordered a Noctua CPU cooler, and received a used Core i5 older gen. CPU open box. At first I couldn't understand the reason for getting the CPU, then Amazon support said it was supposed to be the Noctua cooler based on the package info, and told me to return it, and got a refund. A little later, Amazon charged my CC again saying I didn't return the right item. Once I contacted support again explaining the issue, I got a proper refund. Amazon support hasn't failed me so far, but I do buy a lot.
    I always include a piece of paper referring to the support conversation in my return box for complicated errors and have never had to recontact support after shipment. Just an idea. But it does not seem to have harmed you to go through the process.

    Also, for items that are damaged, I use a black sharpie and mark them as defective so hopefully they never end up back in the to be shipped again section...
    Reply