AT&T ISP Review & Reader Survey Results
We asked readers to rate their Internet Service Provider based on price, performance, reliability and support. Here are the results for one of the country's oldest communications companies: AT&T.
Pricing: 2 ¼ Stars
Unfortunately, our efforts to contact each ISP about their "just for Internet" and "after promotional rate" pricing ended with disappointment. Most websites insist that you input a valid address to determine if they can even provide you with service before revealing what you'll pay, and direct calls/emails to non-sales representatives yielded few results.
However, after much digging (and providing the address of a friend who was in a serviceable region), I found a page buried in AT&T's website detailing the different tiers and individual pricing for all of its Internet plans. Not all of these plans are available everywhere AT&T Internet service is offered. Below are AT&T's complete DSL Internet service offerings, with unbundled pricing and terms:
AT&T DSL Plans | Speed | Promotional Rate Term | Minimum Contract Term | Stand-Alone Price | Price to Performance |
---|---|---|---|---|---|
Express Internet | Up to 1.5 Mb/s | 12 Months | 12 Months | $25/month | $16.66 per Mb/s |
Pro Internet | Up to 3 Mb/s | 12 Months | 12 Months | $30/month | $10 per Mb/s |
Elite Internet | Up to 6 Mb/s | 12 Months | 12 Months | $35/month | $5.83 per Mb/s |
Max Internet | Up to 12 Mb/s | 12 Months | 12 Months | $40/month | $3.33 per Mb/s |
Max Plus Internet | Up to 18 Mb/s | 12 Months | 12 Months | $45/month | $2.50 per Mb/s |
Max Turbo Internet | Up to 24 Mb/s | 12 Months | 12 Months | $55/month | $2.29 per Mb/s |
Power 45 Internet | Up to 45 Mb/s | 12 Months | 12 Months | $65/month | $1.44 per Mb/s |
Our readers were quick to point out their disappointment in the price-to-performance ratio of AT&T's DSL Internet service, with our survey results showing AT&T with a mediocre 2 ¼ (2.32, actual average) stars on a scale of five stars for pricing, and only 2 ½ stars (2.54) for performance. With only a few dollars separating each plan's modest bandwidth, a standalone bid for monthly Internet service doesn't seem like a great offering.
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